A summary of things you should know about Unselling according to Scott Stratten: Introduction In this episode Scott Statten takes a deep dive into his book, Unselling, where he revealsRead More
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]]>In this episode Scott Statten takes a deep dive into his book, Unselling, where he reveals the secrets of what really influences purchasers’ decisions.
In his book Stratten provides the keys to unlocking the mysteries of successful customer service and debunks a lot of nonsense that other marketers and marketing books talk about. The goal of the book is to teach you the most effective form of selling, how to create loyal, recurring customers, how to overcome customer service failures, and where to focus your marketing efforts.
This book is perfect for entrepreneurs who have an understanding of sales and marketing, but are looking for a better, longer lasting solution to keep customers buying from you.
It has no cover and that alone should make it stand out. The brand is not about what we think it is, it’s about the customer and our book reflects that.
You can read it straight through but it’s written in a way that you can also jump around whenever you want.
Everybody in the chain matters.
The main pillar of Unselling is the customer pulse. People think we have two types of customers in this world, we have customers and we have noncustomers. The key thing with the customer pulse is that we really have three types of customers ecstatic, static, and vulnerable.
Ecstatic types of clients are the ones that refer others, the ones that renew and sing our praises in social media. Static customers are the ones who are there, they’ll probably renew, but they are only our customer because they haven’t seen or heard of a better solution to their need.
The vulnerable customers are the ones that are looking for an out and this process could be a day, a year, or even five years. The problem is we usually don’t find out we have lost a customer until we have lost them and then we do everything possible to try and get them back.
We have to understand that customers can be customers for life if we just value them. The book takes you through examples of our own personal experience, to examples that are out there in the world, and then to practical ways to keeping and maintaining your customers.
NOTE: That was just a summary. To get the full deep dive, play the audio clip at 05:23
“You treat your customers, and your employees, and your vendors all the same with the utmost respect and the utmost care and that will pay you back in spades.” –Keri Smith
I am the un everything, unmarketing, unselling, co-host of the unpodcast, and unsatisfied with the way things are being done in business.
I realized after being an old-school sales and training manager back in the day, that sales were focused on the transaction. You put all your eggs in the sales basket and once you had the transaction we handed it off to some other department and that’s where we kind of dropped the basket and all the eggs broke. The point I am trying to make is that everybody is in sales because the way to lead to future sales is to make sure that we make the customer ecstatic to be part of our organization and that starts at the transaction all the way through to the delivery.
Permission Marketing by Seth Godin
Buy Unselling by Scott Stratten on Amazon today
Visit Unmarketing.com to learn more about Scott and his book
Visit Unmarketing.com to learn more about the Unpodcast
Follow Scott Stratten on Facebook and Twitter
Download the full transcript here (coming soon)
Listen on iTunes, Stitcher , and SoundCloud
Related books:
Escape The Expected by Tom Trush
High Paying Clients by Trevor Crane
The Entrepreneur’s Guide to Sleaze-Free Selling by Julia Kline
Relevant advice and tips:
7 Reasons Why Your Sales Skills Suck
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]]>Introduction In this episode Mark Hatch shares his book, The Maker Movement Manifesto, where he describes remarkable technologies accessible today and shares stories of how ordinary people have created extraordinaryRead More
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]]>In this episode Mark Hatch shares his book, The Maker Movement Manifesto, where he describes remarkable technologies accessible today and shares stories of how ordinary people have created extraordinary products from those tools.
In his book, Hatch explains and shows you how to create, innovate, and make a profit with nothing more than your own creativity, hard work, and a desire to make some change. The goal of this book is to help entrepreneurs take part in a new age of manufacturing tools which were once impossible to afford.
This book is perfect for entrepreneurs who are very creative and innovative, but need an all-in-one resource for manufacturing new product ideas on a minimal budget.
Everything I thought I knew about innovation in launching a hardware company has fundamentally changed in the last decade. I had not seen anybody writing about the impact that it was going to have on the startup world. There is this confluence of trends that have come together in the last decade that nobody had really wrapped together in a single volume. So I felt that somebody needed to write it and given my position in the industry it made sense for me to do it.
Each of the chapter pretty much stands on its own. It is a fairly easy read in that I do a lot of stories to back up the reality that is occurring. There is nothing like giving examples that have already happened to convince the reader.
You no longer have to be a professional to change the world.
I start with my first day at a TechShop. It was very early on, we had only been open for a year when I ran into Jim Newton the founder of TechShop. Jim convinced me to come by and take a look at the place and given my background I was intrigued with this new retail platform that he had developed. I had talked to three entrepreneurs back to back and each of them had said they had saved 98% of their development cost and each are now worth millions. At the end of that day I realized I was standing in the future and because of the potential economic impact this would have in unleashing the creativity of the creative class there needed to be one of these in every single city on the planet. As I moved through my experience over the first three years I realized that this was having an impact everywhere. Then I also realized there was a gap on the current availability of books and discussion about the movement itself. I set about to capture the gestalt of the movement itself. So I came up with nine principals that basically makeup the manifesto itself.
The first principle is to make. Humans were designed to make, we have that opposable thumb and it’s ingrained in who we are. Just making things is a fundamental activity that humans get enjoyment out of. One of the things that makes making whole is the ability to share it and that’s the second principle. Often there is a giving component which gives meaning to these projects that are completely different than what you get when you buy something off the shelf. There is a play principle as well. A lot of the best projects turn in to the best projects because somebody comes at the project from a different angle. And then there are some really important things around participation that I am seeing emerge in a collaborative community. It is a lot more fun and affective to work in a space that has a lot of other people working away on their projects rather than doing it in your garage. The last two principles are support and change. Support is the call to action and why I call it a manifesto is that this platform is creating an environment where we can do innovation and change the world at price points that we’ve never seen before. And the last principle is to change. When you embrace this activity making it will change you in positive ways and its import to embrace that and encourage other people to change as well.
The reason we call this a manifesto and movement is because we are anticipating and expecting a significant portion of the population to change their consumer behavior, behavior around gift giving and attitudes around trade skills.
I am a former Green Beret, quite a while ago, but it feeds a little bit into the book. I was trained on how to participate and/or run a revolution. From there I did a startup and went back to school. I worked for about eight years at Avery Dennison manufacturing company and a year at Kinkos. All of this was before I began at TechShop as the CEO and Co-Founder.
I saw early on after I joined that there were small companies that were launching hardware startups for the lowest cost I had seen in my career. The average member there saved 98% of their developmental cost which fundamentally changes the access to be able to create hardware startups. A friend of mine, Chris Anderson, wrote an article called The New Industrial Revolution which inspired me. Chris took one angle at it and I wanted to write a book that would be open more to makers as well as a fairly easy read for policy analyst and startup junkies.
Innovation and Entrepreneurship by Peter Drucker
Buy The Maker Movement Manifesto by Mark Hatch on Amazon today
Visit MarkRHatch.com to learn more about Mark and his book.
Follow Mark Hatch on Twitter and Facebook
Download the full transcript here (coming soon)
Listen on iTunes, Stitcher , and SoundCloud
Related books: One Simple Idea by Stephen Key | The Business Idea Factory by Serguei Netessine | The Toilet Paper Entrepreneur by Mike Michalowicz
What did you like and not like about this episode? Fill out this one minute survey here.
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