customer experience 3.0 Archives | The Entrepreneurs Library

A Preview of Nice Guys Finish First with Doug Sandler

A summary of things you should know about Nice Guys Finish First according to Doug Sandler: Introduction In this episode Doug Sandler gives a full preview of his book, NiceRead More

Category: Customer Service, Personal Development Tags: advise customers, advisor selling, client relationships, consultative approach, customer experience 3.0, doug sandler, empowering others, exceptional customer service, high touch high tech, nice guys finish first, positive environment, the trusted advisor

A Preview of Customer Experience 3.0 with John A Goodman

A summary of things you should know about Customer Experience 3.0 according to John A. Goodman: Introduction In this episode John Goodman takes a deep dive into his book, CustomerRead More

Category: Customer Service Tags: aligning strategy and sales, customer experience 3.0, customer feedback, customer service tools, good service, hooked, john a goodman, moving targets, setting proper customer expectations, voice of the customer

A Preview of Nice Guys Finish First with Doug Sandler

A Preview of Customer Experience 3.0 with John A Goodman

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