A summary of things you should know about Nice Guys Finish First according to Doug Sandler: Introduction In this episode Doug Sandler gives a full preview of his book, NiceRead More
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]]>In this episode Doug Sandler gives a full preview of his book, Nice Guys Finish First, where he discusses how a great experience can make someone a customer for life.
In his book Sandler shares a very original consultative approach to putting the “human” back into client relationships in order to build trust that results in exceptional customer service. The goal of the book is to show you how to advise customers on making good decisions, build a longer lasting relationship with them, and develop a stronger sense of personal character.
This book is perfect for entrepreneurs who are having a hard time keeping customers and need a practical way to overcome the challenge of taking their business from good to extraordinary.
I wanted to make a simple book and an easy read. There is no magic bullet in business today but there is a system that I’ve put in place that is so simple.
You can pick this book up and read it from any chapter. Half of the book is based on systems and the other half is based on the behavioral approach you can take.
That’s any easy one for me because the title of the book, Nice Guys Finish First, is really what it’s all about. The one concept that I would like the reader to walk away with is that nice guys finish first.
The book came together as a result of trying to figure out what I would like to read and what I thought entrepreneurs would like to read in trying to advance their business forward to the next level.
I start with a little bit of a background on me. The book is called Nice Guys Finish First because the philosophy behind this entire system is that you can be nice in business today and still be very successful. Being nice is giving back just as much as you are taking.
I talk about technology because in today’s technology age we really have a tough time with those sixteen digit numbers that we’ve all become to the company’s that we work with. I talk about how to use technology to your advantage as opposed to using technology as a tool to hide behind the issues that you may be having with your business.
Then I start to get into what it means to put the customer first in your business and how we can create an attitude that represents that.
As you get into three or four chapters of the book we start to get into the systems. We talk about the system of investing energy in your resources, investing your time in your client, inspiring your client to take action and come up with a plan, and then execute. It’s really not just about executing a plan to bring your product to this customer or to create a great culture of customer service; it’s to execute your plan excellently.
As we start to get into the second half of the book we talk about how your customer needs to trust you and how you want to take a consultative approach to selling.
As we get into the last 3rd of the book I talk about empowering others and how important it is especially as a solo business owner. This includes delegating responsibilities and not being the ironfisted leader. I talk a little bit about leaders and how important it is to be a leader that leads by gratitude rather than a leader that does not show the way but tells the way.
In the last couple of chapters of the book we take a look at the positive environment that you have to create within your own head.
As I get to the final two chapters I talk about the importance of failure as a part of success. As we conclude the book I really get into the important areas that you need to focus on in your life. You need to focus on time management, money management, and relationship management. I wrap up the book talking about where to go from there.
NOTE: That was just a summary. To get the full deep dive, play the audio clip at 05:49
“The shortest answer is doing the right thing.” – Unknown
I spent 48 years running an entertainment business as a DJ. About two years ago I turned a switch and decided that I could teach people to do what I have done which is build a business.
A few years ago I made a call to a credit card company and I was asked to enter my sixteen digit number followed by the pound sign. As I went through this phone call I kept thinking that there has got to be a better way than this. I figured that there had to be a way that I could teach what I’ve done over the last 30 years to those that are just getting started now so that they can avoid the mistakes that I made.
Think and Grow Rich by Napoleon Hill
Who Moved My Cheese by Spencer Johnson and Ken Blanchard
Buy Nice Guys Finish First by Doug Sandler on Amazon today
Visit DougSandler.com to learn more about Doug and his book
Follow Doug Sandler on Facebook and Twitter
Get a personalized book insert by contacting Doug via email here
Download the full transcript here (coming soon)
Listen on iTunes, Stitcher , and SoundCloud
Related books:
Customer Experience 3.0 by John A Goodman
The Trusted Advisor by Robert Galford
Advisor Selling by Mark Hunter
Relevant advice and tips:
7 Reasons Why Your Sales Skills Suck
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]]>A Quick Look at 5 of the Latest Books for Entrepreneurs The Entrepreneurs Library presents some of the latest books for entrepreneurs in March 2015. These books are brand newRead More
The post Latest Books For Entrepreneurs in March 2015 appeared first on The Entrepreneurs Library.
]]>The Entrepreneurs Library presents some of the latest books for entrepreneurs in March 2015. These books are brand new to the market and the authors are in line to give a thorough deep dive of their books. Stay tuned this month for the release of the interviews with these great books and their authors.
Based on extensive research, Entrepreneurship for the Rest of Us reveals the best practices of the most successful entrepreneurs, those who are adept at continually innovating and seeing opportunity where others do not.
What works for the most successful entrepreneurs will work for us, Brown argues, whether we want to stay employed working for someone else or are thinking of going off on our own. Though of course we won’t all start or run our own companies, we need to learn to think like entrepreneurs so that when uncertainty hits, as it will again and again, individuals and companies will be better prepared to not only survive but win.
In short, the entrepreneurial mindset is a protection against economic uncertainty, and Brown’s goal is to spread that thinking to individuals and large organizations alike.
“I believe entrepreneurship has to the power to go a long way toward providing the future we as individuals and corporate businesspeople aspire to have. Innately, we are all entrepreneurs, but too few of us get to practice it. Entrepreneurship for the Rest of Us can help change that.” – Leonard A. Schlesinger, Baker Foundation Professor, Harvard Business School
“In searching for ways to become more innovative, there is no better role model than successful entrepreneurs—people, who by definition, have created something that did not exist before. In Entrepreneurship for the Rest of Us, Paul B. Brown explains simply and in detail how they think so we can learn from their success. Everyone from Fortune 100 executives to potential entrepreneurs can benefit.” – Andrea Coville, president and CEO, Brodeur Partners
Learn more about Paul B Brown | Buy Entrepreneurship for the Rest of Us on Amazon
The Social Profit Handbook presents assessment and evaluation not as ends in themselves but as the path toward achieving what matters most in the social sector. The result: more benefits to society and stronger, more unified, more effective organizations prepared to make the world a better place.
The Social Profit Handbook offers those who lead, govern, and support mission-driven organizations and businesses new ways to assess their impact in order to improve future work rather than merely judge past performance.
David Grant’s insights, illustrated by numerous case studies, make this book a unique organizational development tool for a wide range of nonprofit organizations, as well as emerging mission-based social venture businesses, such as low-profit corporations and B Corps.
“For many years, David Grant has helped our organization create firm foundations for new projects and initiatives through the principles outlined in this excellent roadmap for rethinking success. At last his guidance and wisdom are available to anyone fortunate enough to come across this book.”– Robert Lynch, President and CEO, Americans for the Arts
“Anyone in the business of improving lives—whether they spend their days in government or in mission-driven organizations—can benefit from this simple, elegant, and incisive guide to having not just more impact, but also the right impact. David Grant has produced a book that belongs on the shelves of every political and social leader interested in translating goals to successes.”– Peter Welch, Congressman, U.S. House of Representatives
Learn more about David Grant | Buy The Social Profit Handbook on Amazon
Both scientifically sophisticated and fun to read, Seeing What Others Don’t shows that insight is not just a “eureka!” moment but a whole new way of understanding.
Gary Klein is a keen observer of people in their natural settings—scientists, businesspeople, firefighters, police officers, soldiers, family members, friends, himself—and uses a marvelous variety of stories to illuminate his research into what insights are and how they happen.
We also need insights into the everyday things that frustrate and confuse us so that we can more effectively solve problems and get things done. Yet we know very little about when, why, or how insights are formed—or what blocks them. In Seeing What Others Don’t Klein unravels the mystery.
“His analysis of how Google searches and corporate culture inhibit insight is intriguing, while suggestions for improving the chances of having a breakthrough are practical and useful for many facets of life.” —Publishers Weekly
“No one has taught me more about the complexities and mysteries of human decision-making than Gary Klein.” — Malcolm Gladwell, author of The Tipping Point and Outliers
Learn more about Gary Klein | Buy Seeing What Others Don’t on Amazon
Nice Guys Finish First provides stories, lessons, concrete takeaways and action items. The reader will go beyond finding out why nice guys finish first and discover how to be successful using the lessons provided.
In order to win relationships in today’s business climate, you must first understand the importance of having systems in place to provide exemplary service, making people a priority over products, putting the client experience at the top of the list and valuing relationships over technology.
The book walks the reader along a path to becoming a student of Sandler’s system: Invest, Inspire and Execute. The chapters break the system down into smaller pieces, guiding the reader through practical application and lessons about leadership, technology, consistency, trust and empowerment.
“Doug Sandler has written an inspiring, well structured, easy to read book that is a success system for life in general and not just for your business. Readers will appreciate the practical examples and end of chapter action items.” — John Watson, author of The Ultimate Guide to Consulting in the Networked Age
Learn more about Doug Sandler | Buy Nice Guys Finish First on Amazon
Despite the proliferation of people engaging in freelance and contract work, however, the path to success is not always easy. Free Agent: The Independent Professional’s Roadmap to Self-Employment Success details a pragmatic action plan to help you succeed in this new skills marketplace.
Supplying practical strategies to help you get ahead of the change and become an in-demand resource with a steady stream of income, the book describes how work is changing and what is driving the growth of freelancing. Next, it explains how to get your new independent venture off the ground, how to find your first client, and what you need to know to avoid common pitfalls.
Detailing the tools and practices that will enable you to succeed as a free agent, the book includes case studies and interviews with those who have already made the transition. The book concludes by describing how to optimize your new freelance work style to make the most of your time and energy, so you can focus on doing more of what you love.
Learn more about Katy Tynan | Buy Free Agent: The Independent Professional’s Roadmap to Self-Employment Success on Amazon
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